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I haven't received my burner yet and its been several weeks since the delivery of the bowl?
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"Love this fire pit. It is so substantial it took 3-4 guys to put it in place. And it puts off so much heat."
Handmade in San Diego, CA by Pottery Works
I haven't received my burner yet and its been several weeks since the delivery of the bowl?
We absolutely love this firepit. The price is amazing for a very high BTU output. It's beautiful, VERY WARM, and high quality.
However, make sure you are clear. The firepit arrives separately from the parts to install it, and the glass rocks (if you order those), and it will take at least 3 weeks, if not more to get everything.
INSTALLATION WILL COST AN ADDITIONAL $500, MINIMUM. . . unless you are OK with the risk of getting a few people to carry it to your backyard. IT WIEIGHS OVER 600 POUNDS (48") AND COMES ON A PALLET THEY WILL ONLY DELVIER TO THE END OF YOUR DRIVEWAY (NO FURTHER). The "white glove delivery" service was useless. I was given 2 company references, both were out of my state and did not provide service. I found a local, licensed & insured, moving company willing to do it. They charged by the pound and my bill was over $600.
We ordered the natural gas version. Be aware that to get your full BTU output, most houses will require a meter output increase and possible may need to increase for the whole house, needing additional regulators for each gas appliance. This can get VERY EXPENSIVE. We opted for just a meter output increase and a lower output on the firepit since it is still very warm. We were told that it may whistle at the lower output, but ours is fine.
Customer service was responsive but not much help, and did not understand, or downplayed the installation considerations. They were very good about providing deliver tracking updates upon request.
If you are prepared for the installation, it should go well. You will love the finished result.
We absolutely love the fire pit. My biggest complaint is that they put source the burner, the rock and the cover. When I ordered I read that it would ship within 2 weeks. We are about 6 weeks out and it still hasn't arrived! Reached out to the company and they said they would expedite it. It honestly felt like they forgot to ship it.
We really needed it sooner for an event. Super frustrating! Not only that, but it poured rain and filled the fire pit which we now have to figure out how to drain because we haven't received our cover. We had to reschedule the plumbing company multiple times to install the burner.
Just seems like this shouldn't be such a hassle.
We had the bowl delivered two weeks ago and was told that the gas attachment and the burner ring would be right behind, but it has been two weeks. I've contacted the company with no reply.
Customer service was really helpful & answered all of my questions promptly. Delivery came within the estimated time frame, the lava rock came after. Assembly of the burner was really easy. Not only is this bowl an absolutely beautiful piece for the patio, but the thing is solid … and it can crank out heat! I can't wait to test in out in the Colorado winter months & will definitely looking forward to sitting by it all summer. Absolutely recommend!
The firepit is very big and heavy, but it is a very nice centerpiece to our outdoor patio
The bowl came fairly quickly. But it was missing a ring burner. I called, the person I spoke with said it would come soon - never did. And they have not returned calls or emails. Also did not ship enough lava rock to cover the burners. If you want an affordable piece of concrete - go for it. If you want this process to be peaceful and straightforward - go elsewhere.
Absolutely beautiful modern fire bowl, came safely packaged highly recommend!
you have a great product and i was told ahead of time it will take a few weeks to be delivered since it was custom order which I'm totally fine with that, the only thing i didn't quite like was that it didn't came as a whole order such as all the components coming at the same time.
i had to wait for decorative glass for a couple more weeks after the fact i received my firepit and also the gas line components, other than that you have a great product.
The fire bowl gives us a cozy, warm spot by the lake. It's got a substantial size without being overwhelming, and its elegant aesthetics are a perfect match for our outdoor setup. It's a beautiful lakeside addition that has added warmth to our gatherings.
Centerpiece for our new backyard porch and patio project!
Love this fire pit. It is so substantial it took 3-4 guys to put it in place. And it puts off so much heat.
No reviews mention that yet.
The LP Kit accompanying your Pottery Works 48" Round Concrete Fire Bowl features a propane connection hose that measures 12 feet in length along with an air mixer.
Absolutely, the Propane version of the Pottery Works 48" Round Concrete Fire Bowl can be converted for Natural Gas use. Initially, it comes equipped with a propane kit, including an air mixer and LP hose which can be removed when transitioning to Natural Gas. If required, it can be reset for propane use by reinstalling these components.
| Diameter / Base | 48" / 30" |
|---|---|
| Height | 14" |
| Weight | 420 lbs (670 lbs packed) |
| Ignition | Match-Lit |
Make a stylish design statement and entertain your family and friends outdoors with this Pottery Works 48" Round Concrete Fire Bowl. Beautifully handmade with all components included for easy installation, this stunning fire bowl is perfect for any outdoor space. Add a warm and inviting atmosphere to your deck or patio with this beautiful piece.
Perfect for gatherings of family and friends, this sturdy, weather-resistant bowl is made of 100% engineered concrete and features a rustic Old World finish that will add warmth and charm to any setting. Assembly required.
Comes With:
Note:
*This product has a lead time of 2-3 weeks. This ETA is true across all online retailers. Place your order with us for the fastest fulfillment speed. Have questions about this fire table? Call at 888-671-4611 or live chat with an agent now.*
| MANUFACTURER | The Pottery Works |
| DIAMETER | 48 inches |
| HEIGHT | 14 inches |
| WEIGHT | 420 lbs. |
| ASSEMBLY REQUIRED | Yes |
| READY-MADE | Made to Order 1-2 weeks |
| WARRANTY | 1-year Limited Warranty |
| LOCATION | San Diego, CA |
| MATERIAL | High Performance Concrete |
| FUEL | Natural Gas, Liquid Propane |
| IGNITION | Match-Lit |
| HEAT OUTPUT | 296,000 BTU Max. Capacity |
| SHAPE | Round |
| COLOR |
Natural, Frost White, Dark Bronze (sealed), Charcoal (sealed)
|
| STYLE | Fire Bowl |
Pottery Works Instructions:
Click Here For Fire Bowl Diagram
Click Here For Natutral Gas Installation Diagram