★★★★★
Nancy B.✓ Verified
Could be a SUPER great company for fire pit, but parts for full assembly are not included in shipment
REVIEW would have been 5 Starts, but critical piece in operation of the fire bowl.. The 2 ring burner to operate the Fire Bowl is not included in the boxed shipment! You will need to prepare accordingly.. We received the fire pit on a Monday 10/19/26, and the burner did not show up until Saturday 10/24/26.. So that created a problem with the plumbers for install which had to come back to the property.. I recommended to the company that they buy the burners and ship them with the fire pit so they don't have unhappy customers.. They also were unable to get a tracking number from the manufacturer that was to ship them so I had no idea when it was going to show up and whether UPS/Fed Ex etc...
★★★★★
Chris M.✓ Verified
Beautiful fire pit!
Quick delivery, customer service was amazing. Very happy with our purchase!
★★★★★
Shirley C.✓ Verified
Fire Pit
48" round concrete fire bowl is amazing. perfect for our new back yard.
★★★★★
Chris G.✓ Verified
Amazing Communication
Fire Pit Surplus was super easy to get a hold of, responsive, and clear in all their communication. I highly recommend them!
★★★★★
LEE.HILDEBRAND@GMAIL.COM✓ Verified
waiting
I haven't received my burner yet and its been several weeks since the delivery of the bowl?
★★★★★
Kari B.✓ Verified
Fabulous Firepit! Make sure you are clear on delivery, installation, and BTU requirements
We absolutely love this firepit. The price is amazing for a very high BTU output. It's beautiful, VERY WARM, and high quality.
However, make sure you are clear. The firepit arrives separately from the parts to install it, and the glass rocks (if you order those), and it will take at least 3 weeks, if not more to get everything.
INSTALLATION WILL COST AN ADDITIONAL $500, MINIMUM. . . unless you are OK with the risk of getting a few people to carry it to your backyard. IT WIEIGHS OVER 600 POUNDS (48") AND COMES ON A PALLET THEY WILL ONLY DELVIER TO THE END OF YOUR DRIVEWAY (NO FURTHER). The "white glove delivery" service was useless. I was given 2 company references, both were out of my state and did not provide service. I found a local, licensed & insured, moving company willing to do it. They charged by the pound and my bill was over $600.
We ordered the natural gas version. Be aware that to get your full BTU output, most houses will require a meter output increase and possible may need to increase for the whole house, needing additional regulators for each gas appliance. This can get VERY EXPENSIVE. We opted for just a meter output increase and a lower output on the firepit since it is still very warm. We were told that it may whistle at the lower output, but ours is fine.
Customer service was responsive but not much help, and did not understand, or downplayed the installation considerations. They were very good about providing deliver tracking updates upon request.
If you are prepared for the installation, it should go well. You will love the finished result.
★★★★★
alwayslovelife@gmail.com✓ Verified
Fire pit awesome - wait for burner NOT awesome
We absolutely love the fire pit. My biggest complaint is that they put source the burner, the rock and the cover. When I ordered I read that it would ship within 2 weeks. We are about 6 weeks out and it still hasn't arrived! Reached out to the company and they said they would expedite it. It honestly felt like they forgot to ship it.
We really needed it sooner for an event. Super frustrating! Not only that, but it poured rain and filled the fire pit which we now have to figure out how to drain because we haven't received our cover. We had to reschedule the plumbing company multiple times to install the burner.
Just seems like this shouldn't be such a hassle.
★★★★★
Greg O.✓ Verified
Still waiting on half of the firepit
We had the bowl delivered two weeks ago and was told that the gas attachment and the burner ring would be right behind, but it has been two weeks. I've contacted the company with no reply.
★★★★★
Patrick✓ Verified
Great Buy!
Customer service was really helpful & answered all of my questions promptly. Delivery came within the estimated time frame, the lava rock came after. Assembly of the burner was really easy. Not only is this bowl an absolutely beautiful piece for the patio, but the thing is solid … and it can crank out heat! I can't wait to test in out in the Colorado winter months & will definitely looking forward to sitting by it all summer. Absolutely recommend!
★★★★★
Michael E.✓ Verified
Solid and very good looking and functional firepit
The firepit is very big and heavy, but it is a very nice centerpiece to our outdoor patio
★★★★★
Ryan✓ Verified
The Bowl is Great - Poor parts and service
The bowl came fairly quickly. But it was missing a ring burner. I called, the person I spoke with said it would come soon - never did. And they have not returned calls or emails. Also did not ship enough lava rock to cover the burners. If you want an affordable piece of concrete - go for it. If you want this process to be peaceful and straightforward - go elsewhere.
★★★★★
Joe G.✓ Verified
Pottery Works 48" Round Concrete Fire Bowl
Absolutely beautiful modern fire bowl, came safely packaged highly recommend!
No reviews mention that yet.