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Reviews

Based on 822 reviews
81%
(664)
18%
(147)
1%
(8)
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(2)
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(1)
Form & Function--Finally!

An exceptionally unique grill that catches the eye of every guest. At initial glance one would think it was garden sculpture until the rise of amazing scents emerge from masterful centerpiece. I searched for years to find the perfect grill that would seamlessly blend into my decor and offer me a truly functional outdoor kitchen. Since it's arrival it's been non-stop entertaining and I could never have imagined overlooking the convenience of gas for having to prepare with coal and wood. Seasoning happens, but not overnight. Don't expect it to be blackened after a few fires; however, used enough with proper heat under the entire surface using the Crisbee Puck... you are on your way to non-stick heaven! I now fully appreciate the art of grilling-this no usual BBQ. Easy to set-up, but certainly requires two people, The Arteflame Series One 40" provides automatic engagement with your guests while an outdoor banquet quickly grows on the perfectly sized cook top. I highly recommend this grill for so many reasons, but if you love to grill and entertain--this is your solution hands down. Now, on the downside... My experience with ordering, shipping and residential freight delivery was not as favorable as my cooking experiences; however, without going into the details, I spoke directly with the owners of FirePit Surplus and we worked together to find the right solution to manage my orders issues with the proper customer service response.

Great purchase

More than expected, beautiful addition to our outdoor patio.

New firepit

We are so pleased with our new fire pit. Nice size where you can put your feet up or place beverages etc.

Great Fire Pit - Great Service

The Tavola 2 is a great fire pit/table. It looks as nice in person as it does in the photos (we got the pewter color). It is solid and sturdy, with quality hardware and rocks. You can put your feet on it without shaking
It - you will not knock anyone’s drink over.
Fire Pit Surplus was a joy to work with. They were a standout among several other sites I considered because of their responsiveness and customer service. :-)

Exactly what we wanted

I was nervous to make this purchase on line without seeing the product in person. So happy I took the chance. The fire pit is exactly as described, excellent quality and I was really impressed with the service from Fire Pit Surplus. They kept me informed about shipping and what to expect from the delivery process. The carrier was also great with communication....they were on time, dependable and helpful when the item arrived. Our fire pit looks great on the deck and works perfectly

Love it!

We are very pleased with the purchase of our Elementi Granville Fire Table! It is very elegant looking and we have received many compliments. We love that we were able to purchase the glass wind shield, the cover, and the sidetable/tank cover all at once and that it all matches. Perfect for roasting S'mores. We haven't had any marshmallows fall in yet:)

Worth the wait.

Took a little while to arrive. With the pandemic I suppose that was to be expected.
Once it was all connected and tested it was all I had imagined and more.
Fine craftsmanship and quality. Truly elegant addition to our outdoor oasis.
Tiffany and Jess were just super, from order to delivery, and beyond.

Windscreen

I ordered this to go along with the Shangri-La Fire Bowl and it is a great accessory! It was packaged carefully & easy to put together. It’s a good wind-guard but doesn’t effect the heat output. The customer service was great.

Shangri-La Fire Bowl

This is a great item - looks and works great! It arrived on time with careful packaging & handling to protect the item. It was easy to set up and start using. I ordered the propane option & it puts out a lot of heat. Customer service was first-rate! I’m very pleased with the whole experience & would definitely recommend Firepit Surplus.

Beautiful

We love the fire pit. It fits in well with our wooded surroundings. Can't wait to use it in the winter

Great table, great price, great customer service

Bought this table after exhaustive research. Fire Pit Surplus had the best price. a short delay due to covid supply issues, but came sooner than expected. Drove them crazy trying to decide whether propane or changing order to NG, they dealt with my annoyance very well. Good communication once shipped as well as follow up. I'd certainly recommend Fire Pit Surplus to anyone.

Fine fire pit, quirky company

I love this firepit! We have a small patio (14’x19’) and it fits perfectly with our small sectional and chair. The black is so much more striking than the plain cement that I have seen on other websites and ties in nicely with our area rug.
The fire pit was on back order so we had to wait a month for shipping which was fine. During that month, I received about 5-6 emails that included a video saying how we should be prepared to receive it when it arrived. They kept warning us to make sure it wasn’t damaged which rose some concern as to what we were getting into. I also received an email with tracking information which I was later informed was a mistake. Another red flag. When the unit finally did arrive, they emailed me again and texted me saying I could set up a shipping date. The soonest date available was 3 weeks out so I signed up, but the box showed up 3 days later. Fortunately I drove up as the two guys dropped it out of their truck upon delivery. My husband and I inspected it and didn’t find anything broken thankfully.
So, all in all, the fire pit is great, and suits our needs and our patio well. The company and their third party delivery method seemed a little wonky and made me feel reluctant to do more business with them. But, we did get what we ordered albeit through some hoops.

Perfect fit

We are extremely pleased with our recent purchase from Fire Pit Surplus. We chose the PyroMania Fire Millenia Rectangle Concrete Fire Pit Table. This is great quality and everything you need in one package. We had to wait almost two months due to back order, although we’ll worth the wait. Don’t hesitate if this is what your looking for. We shopped all over and Fire Pit Surplus’s prices beat them all. Thanks for an exceptional product and great customer service.

Hi Steve,

Thank you so much for the awesome review!! We really appreciate your positive feedback. Have an amazing summer.

Not hot

On the plus side the gas version is light weight and easy to install. You can use the edge as a table and your wine won't get hot!

The benefits come at the expense of aesthetics and any true warmth. It looks like a Disneyland hollow stone prop. The legs belong on a 1986 Office Depot desk.

But saddest of all in spite of offering some of the highest BTUs available on FPS (50k!) it doesn't radiate heat. My kids were practically climbing in to get warm. Not much of a hazard since most of the rocks stayed cool enough to pick up barehanded.

Bottom line: pretty to look at once the super n goes down, but you'll still have to bundle up.

Great flame

We love our fire pit! The flame is really full and you can feel the warmth come off of it. Ordering this was amazing and customer service was top notch. I accidentally ordered this as natural gas and they switched it to propane without a problem. I also ordered the propane cover separate but they knew it was part of my first order and shipped it together. It was a little stressful with all the instructions for delivery to check but I think it was totally worth it so you don't get a broken fire pit delivered. We saw this same firepit at wayfair and firepit surplus was cheaper and had great 1:1 communication.

Love it!

We just received our table after a short wait and couldn’t be happier! Fire Pit Surplus was great to work with, the delivery was seamless and set up was a breeze. Used it for the first time tonight and my kids are obsessed. Highly recommend!

As described, worth the wait, and perfect packaging

I researched the heck out of fire pits and wanted this one because it came in natural gas and was sleek-looking. Fire Pit Surplus' customer service was excellent through a pandemic delay and the fire pit was worth the wait. The pit is exactly as pictured and described. It is not cheap quality. What impressed me the most is how carefully packaged the fire pit was. It was the best packed thing I've ever seen and it arrived in pristine condition. You can set the pit with or without the included legs (we did not use them) and there is plenty of room to hide tubes and even set the pit over the natural gas valve. The instructions were clear and simple. The lava rock is round and high quality, and you get twice as much as you need. If you don't get a good flame, remove some rock. We are very pleased with the product and the company. I won't hesitate to order again if I need another fire pit.

Shangri-La Fire Pit 🔥

Delivery was quick within two weeks of purchase. It was delivered on a pallet and requires two people to pick it up. The instructions are clear and well laid out for setup. Only thing you need is a AA battery and a propane tank and it’s fires right up. The Bali lava rocks look nice and fire pit itself is great looking, has a big enough ledge for drinks and plates, and is a quality design. It throws off a really good amount of heat and held a strong flame even in wind. We purchased the burner cover as well and would recommend for burner protection and so the fire pit can be utilized as a full table. The fire pit comes with a weather resistant cover that has useful draw strings and clips for securing.

Awesome family fun!!

We have been using our new fire pit every weekend. It looks great and fits perfectly in our space. We love the adjustable flame, and it cooks the marshmallows just right. For anyone considering a new fire bowl/pit, this is it!

absolutely love!!!

Purchased this firepit and I absolutely love it! The customer service was amazing, great communication! I bought it knowing it was on back order and they got it super fast to me! I really appreciate it all

Great Company, Great Product

Love my new fire pit! Was exactly as described and the company had great communication through the whole process. Sometimes it hard to commit to something without seeing it with your own eyes, but FirePit Surplus made me feel confident in the product as they answered any questions I had. They packaged the product really well and the freight delivery was smooth. Fire pit arrived in-tacked and earlier than expected!

LOVE IT!

We searched for a while and this fire pit is absolutely perfect! Looks way more expensive than it actually is and we’ve received many compliments on it. Gorgeous!

Sleek and Elegant!

We finally received our firepit! Then had to wait a few more days to get the gas line ran but, it was truly worth the wait! The turquoise glass ice matches my decor and the fire is warm and cozy. I also love my accessories that I purchased and the nice cover that came with it! So far so good!

LOVE the fire table and shockingly great customer service!!

Although the table was backordered by the manufacturer, it was well worth the wait! It is the color, style, size and puts off a ton of heat. I had several question regarding the gas hookup and the folks at Fire Pit Surplus were very responsive via email, chat and phone. They even sent me some pictures to demonstrate. They had so much information on the website that it was easy to reference later when I had the gas line installer here. I am still deciding on whether or not to keep the legs, but it is nice to have the option. Either way looks great! The glass shield looks very modern and does the job (we have 2 kids and a dog with an active, long-haired tail). To my surprise, they sent two bags of the cool rounded gray lava rocks (rather than the sharp jagged red ones, which I was expecting, but don't like). All in all, I could not be happier with the product, price and service. I don't typically spend a lot of time on reviews, but this company deserves the positive feedback.

Perfect focal point!

I love how this brought my patio together! I’m still waiting on my patio furniture but find myself bringing a dining room chair out side so I can sit by the fire!! It is so gorgeous with a timeless silhouette and is rustic and glam at the same time!! I can’t wait for my whole space to come together! I already know where I will be all summer, fall, winter, and spring haha I’m so jazzed!

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