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Contact Us

Need to get in touch with us? We'd love to hear from you! Whether you have a question about one of our products or just want to say hi, feel free to contact us in any of the following ways. All inquiries will be replied to within 24 hours or less. 

Phone: Call 888-671-4611 or Text 213-814-0120

Email: Support@FirePitSurplus.com

Online Chat: Click On The Orange Circle In The Bottom Right Corner & Instantly Speak To One Of Our Friendly Customer Service Agents

Mail: 1621 Central Ave, Cheyenne WY 82001

Contact Form: Fill Out The Contact Form Below & We Will Follow Up With You As Soon As Possible 

Business Hours: 7 Days/Week 6 AM PST - 8 PM PST

Frequently Asked Questions

How fast do you ship out? Usually within 1-2 business days.

When will I receive tracking for my order? As soon as your order ships out.

How long will my order take to arrive? Usually between 3-10 business days depending on the inventory of the product you ordered. If your item is a special order or on backorder, it may take longer. We will contact you and let you know if that’s the case.

Which courier will deliver my package? We ship via UPS, FedEx, and USPS. It usually depends on the size of your package.

If something is out of stock can I backorder or special order it? Yes! Please contact us by phone to place your order.

Can I place my order over the phone? Yes! We are available 6 AM - 8PM Monday-Sunday PST. You can reach us at 888-671-4611.

Do you offer free shipping? Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.

Do you ship internationally? At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote.

Do you have a showroom? We operate out of an office/warehouse in Los Angeles and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.

If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.

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