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Our happily helpful Fire Pit Experts are on hand if you need them, whichever way you contact us.

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We are available 9 AM-9 PM Monday-Sunday PST. You can reach us by phone at 888-671-4611. We are also available via email at by filling out the form above. Our corporate office is located at 1621 Central Avenue Cheyenne, WY 82001

Frequently Asked Questions

How fast do you ship out? Usually within 1-2 business days.

When will I receive tracking for my order? As soon as your package ships out.

How long will my order take to arrive? Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder, it may take longer. We will contact you and let you know if that’s the case.

Which courier will deliver my package? We ship via UPS, FedEx, and USPS. It usually depends on the size of your package.

If something is out of stock can I backorder or special order it? Yes! Please contact us by phone to place your order.

Can I place my order over the phone? Yes! We are available 9am-9pm Monday-Sunday PST. You can reach us at 888-671-4611.

Do you offer free shipping? Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.

Do you ship internationally? At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote.

Do you have a showroom? We operate out of an office/warehouse in Los Angeles and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.

If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.

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