How is the fireplace vented?
The fireplace is typically vented using DuraVent 4x6-5/8 venting components. If you need help designing the venting system let us know with an email or a phone call and we can assemble a custom solution for your situation.
How will the fireplace be delivered? Will the delivery driver bring it into my house?
All fireplaces are delivered via freight (tractor trailer truck) to the specified street address you provide us, we do provide free lift gate service with all freight deliveries. The delivery driver is only responsible for unloading the items from the truck, not to move them anywhere.
Why am I required to purchase a rock set and crushed glass with the fireplace at additional cost?
The fireplace is designed for use with these items. Without these items, your fireplace would not function correctly and would look incomplete. The items are an additional cost to allow you to choose which look you like best.
What is the difference between the ignition types?
Millivolt systems operate without electricity to provide heat even in a power outage and operate with an optional on-off remote control or wall switch. The Intermittent Pilot (IP) system improves efficiency by eliminating the standing pilot light. IP systems include an on/off switch - add a remote control to light your fireplace from anywhere in the room. In the event of a power outage, your IP system can operate using a battery back up.