Fire Pit Surplus vs US Fireplace Store: Which Retailer Is Right for Your Outdoor Space?
When you're searching for the best place to buy fire pits online, two names show up in the same breath: Fire Pit Surplus and US Fireplace Store. Both ship nationwide, both carry recognizable brands, and both promise competitive prices. But they're built for very different kinds of buyers.
US Fireplace Store is a massive hearth and heating superstore. According to the Hearth, Patio and Barbecue Association (HPBA), outdoor fire features have become a centerpiece of how Americans use their patios, and US Fireplace Store reflects that shift with a catalog that spans 100,000+ products, from indoor gas inserts to patio heaters and everything between.
Fire Pit Surplus takes a different approach. Instead of breadth, it focuses on a curated, design-forward outdoor fire pit experience built around homeowners, designers, and trade buyers who want expert guidance and bundled-ready products, not a warehouse search. Here's a straight look at how these two compare across every factor that actually matters.
Quick Fire Pit Surplus vs US Fireplace Store Comparison
| Feature | Fire Pit Surplus | US Fireplace Store |
|---|---|---|
| Core Focus | Curated outdoor fire pits & heating | Broad hearth & heating superstore (100K+ products) |
| Product Depth | Design-forward fire pits, tables, bowls | Indoor fireplaces, stoves, fire pits, heaters, logs |
| Free Shipping Threshold | Orders over $199 | Orders over $400 |
| Same-Day Shipping | Yes, orders before 1 PM PST | Advertised on select products |
| Backyard Delivery Option | Yes | Not publicly confirmed |
| Support Hours | 7 days a week | Every day, 8 AM–11:59 PM ET |
| Trustpilot Rating | 4.5 / 5 (Excellent) | 3.1 / 5 (Average) |
| Best For | Homeowners, designers, trade buyers | Broad hearth shoppers & component buyers |
That table tells most of the story. But the differences go deeper than a grid, so let's walk through each one.
Meet the Retailers: Who Is Each Store Built For?
US Fireplace Store
Based in Sheridan, Wyoming, US Fireplace Store describes itself as America's largest selection of hearth and heating products. That claim is credible. Its catalog covers gas fireplaces, wood-burning fireplaces, electric fireplaces, fire pits, stoves, patio heaters, mantels, log sets, and venting components, well over 100,000 SKUs across dozens of brands.
Their customer base spans both households and professionals. They run a dedicated Professional Program with account management support for contractors and builders. For buyers who need maximum SKU variety across every hearth product category, indoor and outdoor, this is a genuine strength.
Support is available every day from 8 AM to 11:59 PM Eastern Time via phone, live chat, and email. Their number is 888-992-1556, and they advertise an average live-chat response time of 48 seconds.
Fire Pit Surplus
Fire Pit Surplus is a specialty outdoor fire pit retailer built around one thing: helping homeowners, designers, and boutique builders choose and receive the right outdoor fire feature with as little friction as possible. The catalog is intentionally focused, not trying to be everything to everyone, but doing the outdoor fire pit category better than anyone.
Where US Fireplace Store hands you a 100,000-product catalog to sort through, Fire Pit Surplus narrows that to a curated collection of proven, design-forward brands, Elementi, Modeno, The Outdoor Plus, Prism Hardscapes, EcoSmart Fire, HPC Fire, and more, each vetted for quality, availability, and customer satisfaction.
Support runs 7 days a week. Many orders ship the same day when placed before 1 PM PST. And for larger fire pits arriving by freight, an optional Backyard Delivery service puts the product closer to where it actually needs to go, not just at your curb.
Brands and Product Lineup
This is where the two retailers diverge most sharply. US Fireplace Store carries everything: Napoleon, Dimplex, Majestic, Heatilator, Sierra Flame, Solo Stove, Bromic Heating, Fire Pit Art, HPC, and dozens more. The catalog covers indoor and outdoor products across virtually every heating category.
Fire Pit Surplus keeps its focus tighter. The outdoor fire pit lineup includes brands like Elementi, Modeno, Prism Hardscapes, Fire Pit Art, EcoSmart Fire, HPC Fire, PyroMania Fire, The Outdoor Plus, and Starfire Designs. Every brand in the collection was selected specifically for homeowners and designers who want a ready-to-use outdoor fire feature, not a component kit.
Fire Pit Surplus also carries gas fire pits, concrete fire pits, fire tables, propane fire pits, round fire pits and even commercial fire pits for trade and hospitality projects.
If you need a wide hearth superstore that covers indoor fireplaces, venting systems, stoves, and accessories in addition to outdoor fire pits, US Fireplace Store delivers on that. If you want a focused outdoor fire pit destination with expert curation and faster comparison shopping, Fire Pit Surplus is built specifically for that job.
Price Ranges, Value & What You Get
US Fireplace Store Pricing
US Fireplace Store's catalog runs from roughly $250 for accessories and trim pieces up to $11,000+ for premium outdoor fireplaces. Their fire pit selection includes entry-level models from brands like Solo Stove and Fire Pit Art starting around $500–$900, with higher-end outdoor fire features climbing well past $5,000.
One thing worth knowing: depending on the product, accessories may not be bundled. Buyers have reported receiving fireplaces without logs included, which adds a post-purchase step. Always verify what's in the box before ordering.
Fire Pit Surplus Pricing
Entry tier ($600–$1,200): Smaller gas fire pits and entry-level concrete models from brands like Modeno. A clean, modern starting point for patios that don't need a statement piece.
Mid tier ($1,300–$2,800): The heart of the Fire Pit Surplus lineup. GFRC concrete tables, larger propane and natural gas fire pits from Elementi and similar brands, many with covers and lava rock included.
High end ($3,500–$6,000+): Architectural and artisan-grade pieces from Prism Hardscapes, The Outdoor Plus, and EcoSmart Fire. These are designed-to-impress fire features for premium outdoor living spaces.
Most Fire Pit Surplus orders come bundled with accessories, covers, lava rock, and burner kits already in the box. That's a real advantage when you're comparing nominal sticker prices. Our fire pit sizes guide can help you figure out which size and price tier makes sense for your space before you buy.
Shipping, Delivery & Lead Times
Shipping is often where Fire Pit Surplus vs US Fireplace Store comparisons get decided. Here's what each retailer actually delivers.
US Fireplace Store Shipping
US Fireplace Store offers free shipping on orders over $400 and advertises same-day order processing on select products. They distribute via FedEx, UPS, and freight carriers. For larger items, expect curbside delivery, inside delivery or backyard placement is not publicly confirmed as an option.
Returns are accepted within 30 days, but US Fireplace Store deducts both outbound and return shipping costs plus a restocking fee from the refund. On a freight shipment, that can add up quickly, something to factor in if you're not 100% sure about dimensions or finish before ordering.
Fire Pit Surplus Shipping
Fire Pit Surplus offers free shipping on orders over $199 to the lower 48 states. In-stock items are processed in 1–3 business days, and many orders placed before 1 PM PST ship the same day.
For larger fire pits that ship via freight shipment, Fire Pit Surplus includes freight insurance and handles damage claims on your behalf. And if you don't want a 200-lb concrete fire table dropped at your driveway, the optional Backyard Delivery service puts the product where it actually needs to be.
If you've ever had a freight delivery go sideways, wrong placement, damage, no follow-up, you know how much that matters.
Customer Support: Getting Help Before and After the Sale
US Fireplace Store Support
US Fireplace Store offers phone, live chat, and email support, every day from 8 AM to 11:59 PM Eastern Time. That's a long support window, and the 48-second average live-chat response time is genuinely fast. On straightforward product questions, they cover the basics well.
That said, public reviews on Trustpilot reveal a pattern worth knowing. When orders hit snags, shipping delays, damaged items, or order discrepancies, some customers report slow resolution and limited communication. A handful of verified reviews describe waiting weeks or months for updates on backordered products without proactive outreach from the store.
Fire Pit Surplus Support
Fire Pit Surplus runs a 7-day support team focused on outdoor heating products. The difference isn't just the hours, it's the depth of product knowledge.
When you call about a 60,000 BTU gas fire table, you're talking to someone who knows the difference between a stainless steel burner pan and a brass orifice, and can walk you through the propane vs natural gas decision before you buy.
For trade buyers and designers, Fire Pit Surplus has a dedicated B2B program with a sales rep, project pricing, and multi-site shipping. If you're outfitting a hotel courtyard, restaurant patio, or multi-unit residential project with commercial fire pits, that level of support makes a real difference.
Customer Reviews, Returns & What Buyers Actually Say
Fire Pit Surplus Reviews
On Trustpilot, Fire Pit Surplus holds a 4.5 / 5 Excellent rating across 103 verified reviews. Customers regularly mention fast shipping, careful packaging, and knowledgeable support. Richard Lysaght wrote: "Great communication as well as expert packaging. Also, quick shipping. Received wood stove in less than a week after placing order."
Homeowners who purchase Elementi fire pits through Fire Pit Surplus consistently praise the unboxing experience. Orson Garrett on the Elementi Lunar Bowl: "It exceeded my expectations when I unpacked it. It looks amazing! We've been using it a lot and it gives a nice heat. We've received many compliments."
US Fireplace Store Reviews
US Fireplace Store holds a 3.1 / 5 Average rating on Trustpilot across 1,100+ reviews. Positive reviewers praise their wide selection and competitive pricing. Cara S. wrote: "We needed a specialty product, and US Fireplace Store had exactly what we needed, at the best price available, with quick shipping."
That said, a consistent thread in negative reviews involves shipping delays, damaged products due to poor packaging, and slow resolution when problems arise. Some buyers report orders taking months with minimal communication, and restocking fees that surprised them at return time.
Return Policy
Both retailers offer a 30-day return window. The difference is in the details. US Fireplace Store deducts both outbound and return shipping costs plus a restocking fee, on a freight order, that can mean a significant deduction from your refund. Fire Pit Surplus handles returns on a case-by-case basis and, for freight damage, advocates on your behalf with the carrier.
Financing & Payment Options
Fire Pit Surplus offers financing through Shop Pay and Affirm, with 0% APR available on qualifying orders. That makes it easier to move up a tier, from a mid-range Modeno table to a premium Elementi setup, without straining the project budget.
US Fireplace Store also offers 0% APR financing for 3 and 12-month terms, with a prequalification tool on their site. Both retailers accept major credit cards and standard payment methods.
Trade Programs & Bulk Orders
Fire Pit Surplus has a dedicated B2B Trade Program for designers, architects, contractors, and hospitality buyers. Members get access to project pricing, dedicated sales rep support, and multi-site shipping coordination, making it a strong choice for anyone outfitting outdoor spaces at scale.
US Fireplace Store also has a Professional Program with a dedicated account manager for contractors and builders. For buyers who need both indoor and outdoor hearth products across a large project, that breadth of catalog is a genuine advantage.
How to Decide: Fire Pit Surplus vs US Fireplace Store
Choose Fire Pit Surplus if you:
- Want a focused outdoor fire pit buying experience: no sifting through indoor fireplaces, stoves, or venting components.
- Value bundled accessories: covers, lava rock, and burner kits included in the price, not sold separately.
- Need a lower free shipping threshold: free over $199, compared to $400 at US Fireplace Store.
- Want optional Backyard Delivery: freight doesn't have to mean curbside.
- Are working on a trade or design project: dedicated B2B rep and commercial fire pit options make larger projects manageable.
Choose US Fireplace Store if you:
- Need both indoor and outdoor hearth products: fireplace inserts, stoves, venting, and more under one roof.
- Are building or renovating a full hearth system: the catalog depth serves contractors and multi-trade projects.
- Prioritize maximum SKU selection: 100,000+ products gives you more niche component options.
- Want the widest possible brand comparison: Napoleon, Dimplex, Majestic, and more side-by-side.
Quick Decision Matrix:
| Priority | Best Choice |
|---|---|
| Outdoor fire pit focus | Fire Pit Surplus |
| Bundled accessories included | Fire Pit Surplus |
| Lower free shipping threshold | Fire Pit Surplus |
| Indoor fireplace & stove options | US Fireplace Store |
| Maximum catalog breadth | US Fireplace Store |
| Better Trustpilot rating | Fire Pit Surplus |
| Trade / B2B program for outdoor projects | Fire Pit Surplus |
FAQ: Fire Pit Surplus vs US Fireplace Store
Is Fire Pit Surplus better than US Fireplace Store?
For outdoor fire pits specifically, Fire Pit Surplus is the stronger choice. It offers a curated selection of proven outdoor brands, bundled accessories, a lower free shipping threshold, and a 4.5 / 5 Trustpilot rating. US Fireplace Store excels on catalog breadth, covering indoor fireplaces, stoves, and heating appliances alongside outdoor products.
Does US Fireplace Store sell outdoor fire pits?
Yes. US Fireplace Store sells outdoor fire pits from brands including Solo Stove, Fire Pit Art, HPC, and The Outdoor Plus, among others. However, outdoor fire pits are one category within a very large hearth catalog, not the store's primary focus.
What fire pit brands does Fire Pit Surplus carry?
Fire Pit Surplus carries Elementi, Modeno, Prism Hardscapes, The Outdoor Plus, Fire Pit Art, EcoSmart Fire, HPC Fire, PyroMania Fire, and Starfire Designs, among others. The full lineup spans concrete fire pits, gas fire pits, fire tables, and fire bowls.
Does Fire Pit Surplus offer free shipping?
Yes. Fire Pit Surplus ships free on orders over $199 to the lower 48 states. Many in-stock items process in 1–3 business days, and orders placed before 1 PM PST often ship the same day. For larger pieces arriving by freight, an optional Backyard Delivery upgrade is available.
Which retailer has better customer reviews?
Fire Pit Surplus holds a 4.5 / 5 Excellent rating on Trustpilot. US Fireplace Store currently holds a 3.1 / 5 Average rating across more than 1,100 reviews. Positive feedback for US Fireplace Store tends to center on product selection and pricing, while criticism most often involves shipping delays and post-order communication.
What is US Fireplace Store's return policy?
US Fireplace Store accepts returns within 30 days of delivery. However, the return process deducts both outbound and return shipping costs plus a restocking fee from the refund amount. On freight orders this can be significant, so confirming product specs and finish before purchasing is advisable.
Final Verdict: Which Retailer Wins for Your Outdoor Space?
Both retailers have genuine strengths. US Fireplace Store wins on sheer breadth, if you need a one-stop shop for indoor fireplaces, stoves, venting, and outdoor fire pits in the same order, no other retailer matches that catalog depth. That's a real advantage for contractors, installers, and multi-category hearth projects.
For homeowners, designers, and trade buyers who want the best experience specifically for outdoor fire features, Fire Pit Surplus vs US Fireplace Store is a clear call. Fire Pit Surplus was built for this category: curated brands, bundled accessories, a lower shipping threshold, Backyard Delivery, and a support team that knows outdoor heating products the way a specialty showroom does.
