Fire Pit Surplus vs Fire Pit Direct: Which is Right for You?

When you’re searching for the best place to buy fire pits online, two names rise to the top: Fire Pit Surplus and Fire Pit Direct. Both provide nationwide fire pit delivery and carry trusted brands, but they cater to different needs.

Fire Pit Direct takes a professional-supplier approach with massive catalogs, customizable burner kits, and bulk components — ideal for contractors, builders, and DIY pros tackling large outdoor projects.

Fire Pit Surplus was built for homeowners, designers, and boutique builders who want a smoother, more curated shopping experience. Instead of sifting through hundreds of SKUs, you’ll find a focused collection of ready-to-use fire features like modern concrete tables, artisan bowls, and gas-powered designs — all shipped with essential accessories included.

If you’re asking where to buy fire pits online for your home or design project, Fire Pit Surplus often delivers the clearest value. Here’s a quick breakdown.

Who They Are: Fire Pit Surplus and Fire Pit Direct Overview

Fire Pit Surplus

Fire Pit Surplus is an online retailer focused on modern, premium fire features for homeowners, designers, and hospitality projects. Their lineup includes brands like Elementi, Modeno, PyroMania Fire, Prism Hardscapes, and Fire Pit Art, plus heating solutions from Bromic and Infratech. Many models include extras like lava rock or covers, and free insured shipping is standard on orders over $199.

Contact Fire Pit Surplus

• Phone: 888-671-4611
• Email: support@firepitsurplus.com
• Hours: 9 AM – 9 PM PST, 7 days a week

Fire Pit Direct

Fire Pit Direct is part of the Spotix, Inc. family, serving both homeowners and industry professionals. Offers one of the largest selections online — from ready-to-use fire tables to hundreds of DIY components. 

They feature pro-grade names like HPC Fire, Warming Trends, Fire by Design, and American Fyre Designs, along with deep inventories from Prism Hardscapes and The Outdoor GreatRoom Company. Over 700 SKUs from The Outdoor Plus make them a customization leader.

Contact Fire Pit Direct

• Phone: 877-374-6777
• Email: sales@firepitsdirect.com
• Hours: Monday – Friday, 8 AM – 5 PM CST

Brands You’ll Find at Fire Pit Surplus vs Fire Pit Direct

Fire Pit Surplus

Focused on modern style and long-term durability, Fire Pit Surplus partners with brands that balance aesthetics and performance.

• Modern gas fire pits: Elementi, Elementi Plus, Modeno, Pyromania Fire
• Artisan designs: Arteflame, Pottery Works, Stonelum
• Wood-burning durability: Ohio Flame, Fire Pit Art
• Outdoor heating: Bromic Heating, Heatscope, Infratech
• Wood stoves: Drolet, Osburn, Timberwolf

The selection is curated rather than overwhelming, making it easier to find stylish, ready-to-use options without sifting through hundreds of similar models and our guide on choosing the right fire pit size for your backyard can help you narrow it down even further.

Fire Pit Direct

Takes a broader, pro-focused approach with a huge catalog spanning DIY components to finished products.

• Custom burners & high-BTU builds: HPC Fire, Warming Trends, Fire by Design
• Gas log realism: Grand Canyon, Real Fyre, Rasmussen
• Massive The Outdoor Plus range: 700+ variations of bowls, tables, and torches
• Additional options: Firegear, Kingsman, Sierra Flame, Majestic, Outdoor Lifestyles
• Design-friendly picks: Modeno, Prism Hardscapes

Instead of catering to homeowners looking for a finished product, Fire Pit Direct’s depth mainly appeals to DIYers and contractors, where flexibility and individual components matter more than ready-to-use designs.

Price Ranges, Value, and What’s Included in the Box

General Price Range

In my 20+ years helping customers choose the right fire pit, I’ve found that most folks fall into one of three budget ranges, and these two fire pit retailers each have their sweet spots.

Fire Pit Surplus

• Entry-level: $1,200–$1,500 — Pyromania and smaller Elementi fire pits offer affordable, stylish gas options that make a great starting point.
• Mid-range: $2,000–$3,000 — Design-focused brands like Prism Hardscapes, Elementi Plus, and EcoSmart Fire bring larger concrete tables, modern finishes, and more versatility.
• High-end: $4,500–$6,000+ — Premium artisan designs and large-format pieces from The Outdoor Plus anchor the top tier with unmatched customization and commercial-grade durability.

Fire Pit Direct

• Entry-level — $1,300–$1,600 — Similar brands like Modeno or The Outdoor GreatRoom Company.
• Mid-range: $2,200–$3,500 — Broad variety, including more builder-focused models.
• High-end: $6,000+ — Heavy-duty commercial units from The Outdoor Plus or HPC, often custom-built.

Free Add-Ons – What’s in the Box?

This is where many homeowners discover the “hidden” value difference. A fire pit that looks cheaper upfront can quickly add hundreds of dollars in extra accessories if they’re not included.

Fire Pit Surplus

Most fire pits arrive with essentials already in the box — things like a durable cover and lava rock, which means you can enjoy your fire pit right away without hunting down extras. On select models, you can even bundle upgrades like glass windscreens or burner covers at a discount, giving you a complete setup without unexpected add-on costs.

Fire Pit Direct

Some models, particularly Modeno, do come with a basic cover, but many of their higher-end or commercial-style units ship as a bare base. In most cases, homeowners will need to purchase windscreens, fire glass, or protective covers separately, which can add another $50–$200 or more to the final bill.

Seasonal Promotions and Discounts Worth Watching

Promotions can make a big difference, especially when you’re investing in a premium fire pit. Both retailers run sales, but the way they approach discounts is very different.

Fire Pit Direct

Their seasonal promotions are usually tied to specific product categories, like gas logs in the winter or outdoor kitchen components in the summer. 

While this is great for contractors or homeowners focused on large-scale builds, discounts on ready-to-use fire pits are less common. Most savings here are geared toward technical parts or pro-level gear.

Fire Pit Surplus

Their promotions are much more homeowner-friendly. Regular holiday sales, such as Christmas, Halloween, Memorial Day, Labor Day, and Black Friday — often include popular residential fire pits.

On top of that, bundle discounts let you save when purchasing accessories alongside a fire pit, making it easy to get a complete setup for less. Brands like Elementi and Prism Hardscapes frequently see meaningful price drops during these events, which adds real value for everyday buyers.

Shipping Speed, Delivery Options, and What to Expect on Arrival

Getting a 200+ pound fire pit to your backyard isn’t always simple, which is why shipping and delivery policies can make or break the buying experience.

Fire Pit Direct

Shipping is free on most orders over $99, with smaller items going parcel (UPS/FedEx) and heavier units delivered curbside via freight. This works well for contractors or homeowners with crews ready to handle placement. 

Delivery speeds are solid for in-stock items, but custom finishes or made-to-order brands like The Outdoor Plus or HPC can extend timelines to 6–8 weeks. Placing the fire pit beyond the curb is up to you.

Fire Pit Surplus

Also offers free shipping (orders $199+), but goes further by including Backyard Delivery as an upgrade option — meaning the heavy lifting of moving your fire pit closer to where you actually want it is handled for you. In-stock products typically ship within 1–3 business days and arrive within 3–10 days.

Many ship the same day if ordered before 1 PM PST. Custom builds still take time (3–6 weeks), but the faster standard shipping and added delivery convenience are a clear win for homeowners.

What to Expect on Delivery Day

Both companies require a signature for freight deliveries and encourage inspection for damage. Fire Pit Surplus adds peace of mind with a 48-hour inspection window (as long as you note “carton damage” at delivery), giving you extra breathing room in case you can’t unpack immediately.

User Experience, Quote Process, and Customer Support

Quote Process

Not every fire pit purchase is a quick click, especially for designers, builders, or homeowners working on a full backyard remodel.

Fire Pit Surplus

Offers a dedicated B2B sales rep for commercial projects, plus a fast turnaround on quotes. They’re used to working with designers and can source multiple items for a cohesive look.

Fire Pit Direct

Provides custom quotes too, particularly for large-scale builds or special configurations. With their broader catalog of components, they’re well-suited for complex, multi-part orders.

Customer Support

The way a company responds before and after the sale can make all the difference.

Fire Pit Surplus

Offers phone, email, and live chat during business hours, with staff who know the products firsthand. The live chat is great for quick questions while browsing, and more complex inquiries get a prompt follow-up via phone or email.

Fire Pit Direct

Also has phone, email, and live chat support available. Their chat system is responsive for simple questions, though complex orders often require escalation to a sales rep.

Customer Reviews, Return Policies, and Warranty Coverage

Reviews

Both retailers hold solid ratings, but customer feedback shows different strengths and a few weaknesses in how they operate.

• Fire Pit Surplus Reviews often praise fast shipping and straightforward communication, especially for in-stock items. One customer shared:
  
  "My Elementi fire table arrived in great shape, and delivery was quick. Communication was good throughout the process."

 However, a few buyers mention delays on custom orders and note that restocking fees on returns can be frustrating.

• Fire Pit Direct Reviews often appreciates their large selection and technical product knowledge. One review notes:
  
  "They helped me piece together everything I needed for my outdoor kitchen, and the order arrived sooner than expected."

 That said, some reviews mention slower response times during peak season and occasional difficulty tracking special-order items.

Return Policy

Both retailers offer 30-day returns for new, unused products. In all cases, the customer is responsible for return freight and possible restocking fees, which vary by brand or category. Returns require prior authorization.

Tip: Shipping a large fire pit back can be expensive, so confirm dimensions, finish, and fuel type before ordering.

Warranty Info

Fire Pit Surplus lists brand-by-brand coverage on its Warranty Policy page — most outdoor fire pits carry a 1-year warranty, with longer terms for some heating units.

Fire Pit Direct shares warranty details on individual product pages, including multi-year or lifetime coverage for select high-end brands, though finding terms can take a bit more digging.

Payment Methods, Financing, and Secure Checkout Options

Financing

Splitting payments can make a big-ticket purchase easier on the budget, and both retailers offer ways to spread out costs.

Fire Pit Surplus

Partners with Shop Pay and Affirm for financing. Depending on credit approval, buyers can choose interest-free installments or longer-term plans with interest. The financing option is available directly at checkout, making it quick to apply without leaving the site.

Fire Pit Direct

Also offers Affirm financing. Their setup allows customers to see monthly payment estimates right on the product page before adding to cart, which can be helpful when budgeting for larger purchases.

Secure Checkout

When you’re spending anywhere from $1,500 to $5,000 on a fire feature, peace of mind at checkout matters.

Fire Pit Surplus

Uses encrypted, PCI-compliant checkout with major credit cards, PayPal, and digital wallets like Apple Pay and Google Pay.

Fire Pit Direct

Also offers a secure, PCI-compliant checkout with all major credit cards, PayPal, and financing options.

Trade Programs and Bulk Order Services for Designers and Contractors

Trade Program

Fire Pit Surplus offers a dedicated B2B Trade program with preferred pricing for qualified trade professionals. Their team includes a commercial sales rep who can coordinate bulk orders, match product finishes, and manage shipping across multiple job sites. 

The big advantage here is that Fire Pit Surplus specializes in ready-made commercial fire pits, models designed for hotels, resorts, and hospitality spaces that arrive installation-ready. This means less time spent piecing together components and more time focused on finishing the overall project.

Fire Pit Direct, on the other hand, runs a Pro Account program that provides exclusive discounts, priority processing, and support from their technical sales team. Their catalog leans heavily toward components and build-your-own systems, which is ideal for contractors or DIYers who prefer assembling a fire pit from the ground up. 

This flexibility is great for custom hardscape projects, but it does mean buyers often need to purchase accessories separately to complete the build.

The takeaway: Fire Pit Direct is a solid option for those who want to assemble fire features piece by piece. 

Fire Pit Surplus delivers more value for professionals and businesses who need ready-to-use fire pits and a streamlined purchasing experience.

Final Verdict: Choose Fire Pit Surplus For Ready-to-Install Fire Pits

Both retailers serve their respective markets exceptionally well.

Fire Pit Direct has built an impressive platform for landscape professionals who need maximum component flexibility for ground-up installations.

Fire Pit Surplus has perfected the experience for homeowners, interior designers, and luxury builders by focusing on curated quality, complete solutions, and design-focused customer service.

For residential buyers, interior designers, and custom builders,

Fire Pit Surplus consistently delivers superior value through thoughtful product selection, design-focused curation, complete solutions, and services built around creating beautiful outdoor spaces.

While Fire Pit Direct offers extensive component options, Fire Pit Surplus offers curated excellence for people who want stunning fire features without becoming technical experts.

The choice is clear: unless you're managing commercial projects or prefer researching dozens of component options, Fire Pit Surplus provides the most direct path to outdoor fire pit satisfaction.